Privacy Policy

Last updated: 1 November 2024 | Domain: orbitforges.info

OrbitForges Pty Ltd ("OrbitForges", "we", "us" or "our") operates the website orbitforges.info. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or use our services. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

OrbitForges Pty Ltd is an Australian company registered under the Corporations Act 2001 (Cth). Our registered office is located at Level 8, 1 Market Street, Sydney NSW 2000, Australia. ABN: 12 345 678 901. You can contact our Privacy Officer at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address and phone number when you submit our contact form or subscribe to our newsletter.
• Usage data: IP address, browser type, operating system, pages visited, time spent on pages and referring URLs, collected automatically via server logs and analytics tools.
• Cookie data: information stored in cookies and similar technologies as described in our Cookie Policy.
• Communications: any messages, feedback or enquiries you send to us.

We do not collect sensitive information (such as health, financial or government identifier data) unless you voluntarily provide it and we have your explicit consent.

3. How We Collect Information

We collect personal information directly from you when you:

• Complete and submit our contact or newsletter forms;
• Correspond with us by email, phone or post;
• Browse our website (automatically collected data).

4. Purpose of Collection and Use

We collect and use your personal information to:

• Respond to your enquiries and provide customer support;
• Send you newsletters and updates about OrbitForges (only with your consent);
• Improve and maintain our website and services;
• Analyse website traffic and usage patterns;
• Comply with legal obligations under Australian law;
• Enforce our Terms of Use and other agreements.

5. Disclosure of Personal Information

We do not sell, rent or trade your personal information to third parties. We may disclose your information to:

• Service providers: trusted third-party companies that assist us in operating our website (e.g., hosting providers, email delivery services), bound by confidentiality obligations;
• Legal authorities: where required by law, court order or government authority;
• Business transfers: in the event of a merger, acquisition or sale of assets, subject to the same privacy protections.

We will not disclose your information to overseas recipients unless we take reasonable steps to ensure they comply with the APPs or you have consented to the disclosure.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our security measures include SSL/TLS encryption for data transmission, restricted access controls and regular security reviews. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. Newsletter subscription data is retained until you unsubscribe. Contact form submissions are retained for up to 2 years for record-keeping purposes.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate, incomplete or out-of-date information;
• Complain about a breach of the APPs;
• Opt out of direct marketing communications at any time.

To exercise these rights, contact our Privacy Officer at [email protected]. We will respond within 30 days.

9. Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage them, please read our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website is intended for users aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Complaints

If you believe we have breached the APPs or your privacy rights, please contact our Privacy Officer in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

14. Contact Us

For any privacy-related questions or requests, please contact:

• Privacy Officer, OrbitForges Pty Ltd
• Level 8, 1 Market Street, Sydney NSW 2000, Australia
• Email: [email protected]
• Phone: +61 2 8765 4321